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Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We currently deliver within Singapore main island only.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 2-5 days.
Can I change the delivery address of my package after it has been shipped out?
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
We do not process refunds, only exchanges.
What do I need to do when I received a different product than what I ordered?
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@murano.com.sg